Support Portal
If you have a support contract login, please login below. Note that the usernames/passwords for this support site are not the same as those you use to access the Naturally Talented Me website itself. If the on-screen login does not work for you (which sometimes happens if you have a lot of other browser pages open), please refresh the page and try again. Only clients with a dedicated support contract can view their past support tickets, provide further updates, and access admin-level support documentation.
If you do not have a support contract and you have a generic question, please try our knowledgebase where you will find advice, How-To’s, and shortcuts.
Note that if you are a member of an NTM group (e.g. if your account was set-up by your school, support organisation or employer) – please refer to your Group Admin as they will be able to help you directly.
Once you have logged in as a support customer, additional client-specific information may be available to you. After logging-in, please use the links below to view this.
Support Contract Options
If you are a group, school, LEA. MAT, support organisation, workplace/employer or similar, please contact us for a support quote. We offer a range of support contract offerings:
BRONZE support Package
9am-5pm Monday to Friday excluding Bank Holidays
Single User.
8 Hour Response within support hours
SILVER support Package
9am-5pm Monday to Saturday, Sunday 10am-4pm excluding Bank Holidays.
Single User.
4 Hour Response within support hours
GOLD support Package
7am-7pm Monday to Friday, 9am-5pm Saturday, Sunday 10am-4pm excluding Bank Holidays.
Multiple users.
2 Hour Response within support hours plus emergency 4 hour response outside of support hours for critical events only.
